Cancellation Policy

At Fekono, we understand that circumstances may change, and you may need to cancel your order. To facilitate this process, we have outlined our cancellation policy below:

Cancellation Procedure:

If you wish to cancel your order, please contact us as soon as possible via email at [email protected].

Cancellation Timeframe:

We only allow cancellations within 6 hours from the time the order was placed. After this 6-hour window, if your order has already been processed, it cannot be canceled or have the shipping address changed.


Please note that orders for which processing has already begun cannot be canceled. Once an order has entered the processing stage, it is not possible to make changes or cancel the order.

Contact Us:

For any cancellation requests or inquiries, please reach out to our customer service team at [email protected].

We appreciate your understanding and cooperation regarding our cancellation policy. Thank you for choosing Fekono for your shopping needs!